Shipping policy
Effective Date: 3rd March 2026
Thank you for shopping with Gearix Limited. This Shipping Policy outlines how we process, ship and deliver orders across the United Kingdom.
1. Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).
Please ensure all shipping details are accurate at checkout, as we are unable to guarantee changes once the order has been processed.
2. Shipping Locations
We currently ship to:
-
England
-
Scotland
-
Wales
-
Northern Ireland
For international shipping enquiries, please contact us before placing your order.
3. Delivery Timeframes
Estimated delivery times:
-
Standard UK Delivery: 2–5 business days
-
Express Delivery (if available): 1–2 business days
Delivery times may vary depending on location, courier services, peak seasons, or unforeseen circumstances.
Please note that delivery timeframes are estimates and not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
-
Delivery location
-
Shipping method selected
-
Order value
Free shipping promotions (if applicable) will be clearly stated on our website.
5. Order Tracking
If tracking is available for your order, you will receive a tracking link via email once your item has been dispatched.
If you do not receive tracking details, please contact us at:
6. Delayed or Lost Deliveries
While we work with reliable courier partners, delays can occasionally occur due to:
-
High demand periods
-
Weather conditions
-
Courier operational issues
If your order has not arrived within the estimated timeframe, please contact us and we will assist you promptly.
7. Incorrect or Incomplete Address
Gearix Limited is not responsible for orders delayed or returned due to incorrect or incomplete shipping addresses provided at checkout.
If an order is returned to us due to an address error, additional shipping charges may apply for re-delivery.
8. Damaged Packages
If your order arrives damaged:
-
Take clear photos of the packaging and product.
-
Contact us within 48 hours of delivery.
-
Provide your order number and evidence of damage.
We will review the issue and provide an appropriate resolution.
9. Customs & Duties
For UK orders, there are no additional customs charges.
For international orders (if offered), customs duties and import taxes may apply and are the responsibility of the customer.
10. Contact Us
If you have any questions regarding shipping, please contact:
Gearix Limited
Email: gearixuk@gmail.com
We are committed to delivering your order efficiently and reliably.
